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How to connect a Telegram bot in Edmund Ng

Create a Telegram bot, obtain the API token, and link it to Edmund Ng so you can automate Telegram customer conversations.

Updated 1 min read

You can run a Telegram bot and plug it into Edmund Ng to automate replies, campaigns, and support workflows for customers who prefer Telegram.

Create the bot with BotFather

  1. Open Telegram and chat with @BotFather.
  2. Send /newbot and follow prompts to set a name and username ending in bot.
  3. Copy the HTTP API token BotFather gives you—treat it like a password.

Connect in Edmund Ng

  1. Log in to Edmund Ng.
  2. Add a Telegram channel and paste the bot token where prompted.
  3. Complete any webhook or verification step shown in the dashboard.
  4. Open your bot in Telegram and send /start or a test message; confirm it appears in Edmund Ng.

Good practices

  • Store the token in a password manager; rotate it in BotFather if leaked.
  • Restrict who on your team can see channel credentials in Edmund Ng.
  • For high volume, monitor Telegram’s rate limits and tune flow frequency.

Related: other channels in Documentation home.